Modern Workplace Solutionist - Phoenix, AZ

Summary:

The Modern Workplace Solutionist in Modern Workplace Services (MWS) is a cross-functional team member enabling IT services across the organization. As an enthusiast with a strong, agile, and open mindset, you will work with the team to deliver the best answers to our business user needs and take the in-country lead responsibility for IT support of applications, desktop PC / Laptop device management, and connected services. You will use your deep technical skills to establish an optimal workplace environment. You will engage with the team to develop and administer a modern workplace environment and support different services/products based on Microsoft Cloud solutions and endpoint management tools.

Essential Functions:

• Actively participate in establishing a state-of-the-art workplace environment and offer future-oriented collaboration, considering digital work, user comfort, mobility, and security.
• Identify technologies, hardware and software products, methods, and techniques and evaluate their relevance and potential value for internal digital work in the company.
• Keep up with best practices and the latest market developments in your field.
• Coordinate the design, piloting, and introduction of new technologies and collaborations in the modern workplace environment. You independently administer the client management infrastructure and ensure ongoing client operation.
• Responsible for efficiently implementing the Modern Workspace Portfolio services in the managed services field.
• Proactively drive forward the development and growth of the modern Workplace Practice and collaborate further to expand the existing service portfolio in a targeted approach.
• Define and deliver workplace services that create value for our business users. You establish relationships and closely cooperate with all departments (e.g., HR, Finance, Sales, Controlling, etc.)
• Possesses advanced troubleshooting and configuration skills with experience in developing and deploying solutions to new problems.

Qualifications

Education:       

• Bachelor’s Degree in Computer Science or a related field or equivalent experience
• Information Technology Infrastructure Library (ITIL) training and certification are a plus
• Technical certifications in the following areas are a plus: Microsoft O365, Exchange, SharePoint, Power Automate, PowerApps, D365 CE, D365 ERP, etc.

Experience:

• Minimum of 4 years of experience in the information technology role, with experience as a level two client/modern workspace engineer within a client service support environment
• Must be able to travel to support various locations; ideally 20-40% travel, additional travel as needed.
• Experience with acquiring, commissioning, managing, and decommissioning various client hardware and software technologies
• Experience with Microsoft Office 365 tool sets
• Experience using ticketing systems within ITSM/ITIL framework - knowledge, incident, change, service request, asset management, etc.
• Experience in a global multi-site manufacturing company is a plus
• Experience creating training material and training associates a plus
• Experience with low or no-code application building or Robotic Process Automation (RPA) with tools like Power Automate is a plus

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Customer Focus
• Detailed Oriented
• Problem Solving
• Sense of Urgency
• Energy
• Excellence